Livingstone City Council Service Charter

The Service Charter outlines the quality of service you should expect from Livingstone local authority. The adoption of the Charter constitutes an undertaking by the Council to provide public services of high quality in line with best practice, relevant laws, rules and guidelines. The Charter outlines our commitments and responsibilities and also specifies your obligations in order to enable us uphold our service commitments on time. It also provides the steps for expressing yourselves in the event that you are dissatisfied with our service delivery. This Charter is a living document and will be revised every after two years or when need arises. This Service Charter provides our service commitment to you and should not be construed to be a legally binding document.